Submit a complaint

Submit a complaint

Providing you with the best service quality is at the heart of our concerns. Do you have a complaint?
Contact us to clarify the situation.

-Write to us at the following address:

BNP Paribas Factor S.A.
Quality and Complaints Department
Seine Way – 12/14 rue Louis Blériot
92506 Rueil Malmaison Cedex

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Send us an email at:

servicequalite@bnpparibasfactor.fr

BNP Paribas Factor undertakes to acknowledge receipt of any complaint within 10 working days, unless the response itself is provided within this period. The response to the complaint will be provided as soon as possible and at the latest, within two months of its receipt. If necessary, if special circumstances justify a longer processing time, the customer will be duly informed.